We are committed to providing the best adult totes available in the world. We stand by the quality of our totes by offering our standard and lifetime warranties. During the life of the warranty, all totes will be replaced at no charge to you except for shipping, handling, and applicable taxes. We guarantee every item made by Thomas & Wynter. No more, no less. We believe in our totes and stand by the quality of workmanship, craftsmanship, and materials in each one.

Shipping charges are non-refundable. Customer will pay return shipping at time of drop off; rates vary
based on order.

Exchanges

If you wish to exchange an item, you must first return the item you have. We will process your refund at the
time of receipt. After this, you can place a new order.

To start the exchange process please email us at letschat@thomasandwynter.com If you are making an
exchange because you would like a different style or color, you will be charged a 20% Return Postage Fee.

Please note: We will only return or exchange items purchased at www.twtote.com. Merchandise purchased
from other retailers, including department stores,specialty stores or any other third party must be returned to
the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
We reserve the final approval on all returns and exchanges. Once your package has been received and
inspected, your refund/credit will be processed within 10 business days (two weeks). If there is a refund due,
a credit will be issued in the original form of payment, minus any Return Shipping Fee. The credit may not
show up until your credit card's next monthly billing cycle. Please note that your banking institution may
require additional days to process and post this transaction to your account once they have received the
information from us.

Explore the Warranty pages for more information about our warranty policy or how to make a claim.