BILLING AND PAYMENT

We don't just want to sell you the best adult lunch box; we want to earn and keep your trust. Choose whatever form of payment you are most comfortable using. We accept all common types of payment.

Payment Options

www.twtote.com accepts Discover, VISA, Mastercard, American Express, PayPal, Google Pay and hopefully cryptocurrency in the future.

Order Modifications

If you’ve placed an order online, please be sure to review the order carefully. If you find any errors, please contact us immediately at letschat@thomasandwynter.com. If you do not contact us right away, we will not be able to modify your order. Orders are automatically submitted to our fulfillment team as soon as they are completed online.

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Discounts

We reward customers who explore our website. Discount codes are all over the site and vary in what they offer. If you are experiencing difficulties with a discount code and this is the first time you’ve used it, make sure that you enter the code exactly as it is shown. Please note that you must enter your discount code in the field that is labeled "Discount Code". If you have already submitted an order, please understand that we are not able to make changes to the financial aspect of your transaction.

Billing

Once an order has been submitted, credit cards will be pre-authorized for the total dollar amount of the order. Pre-authorizations will show up immediately, though this does not indicate that a charge has been made. In addition to the bank’s authorization, www.twtote.com’s system will run various fraud analysis checks. If for any reason fraud is detected by www.twtote.com’s system, the order will not be processed, or the full amount will be refunded to the charged account.

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ORDER NOT PROCESSING

Possible reasons that an order would not process:

• The billing address that is on the order does not match the billing address that the card statement is sent to.

• Unavailable funds

• Incorrect card security code. For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card.

• Incorrect card number or expiration date

If your order did not process and you still see authorizations on your credit or debit card, they are not charges and no money has been taken from your account. They are merely pending authorizations and will drop off your account in 2-3 business days. If you continue to have problems with your credit card on our site, please contact our Customer Service team at letschat@thomasandwynter.com.

www.twtote.com reserves the right to correct price errors before fulfilling any orders.